Customer Service Representative

Christianity Today International
Published
April 5, 2019
Job Type
Salary Units
USD
Street Address
465 Gundersen Dr

Description

Handles customer service responses via phone and email across all of Christianity Today’s brands and platforms, performs administrative duties for marketing operations, financial operations, and mission advancement departments. Greets visitors at reception and fields phone calls from Christianity Today’s main phone number.

Qualifications

Essential for the position:

  • High School diploma
  • Excellent oral (phone) and written (email) communication skills
  • Friendly and outgoing nature
  • Organized, detail oriented and accurate

Desired but not required for the position:

  • 1-2 years customer service experience
  • Associates or bachelor’s degree
  • Experience working directly with a publishing or subscription model
  • Experience working directly with eCommerce

Educational Requirements

Education: High School Graduate, College Graduate and customer service experience preferred

Knowledge/Skills: Phone customer service experience preferred. Excellent communicator – verbal and written. Organized, detail-oriented and accurate. Proficient with Microsoft Word and Excel.

Experience 1-2 years related experience with responsibility to work independently

Equipment Used: Personal computer with two screens, telephone with headset, printer, copy machine, fax machine

Responsibilities

  • Handle customer service responses via email and phone along with Senior Customer Service Representative
  • Greet visitors and field Christianity Today main phone calls
  • Work closely with the customer service representatives at our fulfillment house, CDS Global, as a liaison between Christianity Today and their team
  • Gain deep understanding of all our products, subscriptions, systems, and processes
  • Work with marketing, technology, and editorial to improve processes to eliminate ongoing customer issues
  • Performs administrative duties for financial operations and mission advancement departments
  • Represent Christianity Today as a ministry
  • Understanding of changes as they are happening, within the company

Non-essential Functions:

  • Assist with administrative tasks for marketing operations and analytics
  • Runs reports for marketing and marketing operations when needed
  • Attend other marketing meetings as necessary
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